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Footballers Style
Footballers Style 21 Mar 2025
DTLive - Flutter App (Android - iOS - Website ) Movies - TV Series - Live TV - OTT - Admin Panel
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Q : Support Request: Issue with Section Assignment and Website Update

Hello Support Team,


I’m experiencing an issue and need your assistance please 

  1. Section Assignment Issue: When I try to assign the section with genres (and other details) it successfully saves, however the website does not update after the changes. but note if i assign a banner it will reflect the update, but the problem is with the section part It seems like the changes are not reflected on the live site even though I am following the correct procedure.


    Could you please assist me in resolving this? Thank you in advance for your help!

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Replied (67) 41–45 of 67
Footballers Style
Footballers Style 31 Mar 2025, 1:27 AM

Hi,

Just following up, are you available to connect now? My current time is 3:49 AM (Monday), and I see that it’s 12:20 PM (Monday) on your end India time. So, is an 8 hour and 31 minute time difference between us Please let me know if you are ready to proceed. As i will sacrifice my time

Looking forward to your response.

Footballers Style
Footballers Style 30 Mar 2025, 11:57 PM

Hi,

Thank you for your response. I'm available now, so you can arrange your schedule accordingly and proceed with fixing the issues.

Let me know when you're ready.

Mr. Priyank
Mr. Priyank employee 30 Mar 2025, 11:29 PM

Hi,

Please let us know your availability for today. I'll arrange my schedule accordingly and fix the issues via Anydesk.

Thank you!

Regards, Mr. Priyank

Footballers Style
Footballers Style 28 Mar 2025, 9:53 AM

Hi Mr. Priyank,

No problem at all! We can definitely reschedule for Monday.

Mr. Priyank
Mr. Priyank employee 28 Mar 2025, 5:07 AM

Hi,

I was in a meeting and couldn’t connect on Anydesk. Can we reschedule it for Monday? Let me know if that works for you.

Thank you!

Regards, Mr. Priyank

Showing 41–45 of 67 replies

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