Ticket Details

Con't find an answer?

Need Assistance? Submit a Support Ticket

Submit a Support Ticket
Footballers Style
Footballers Style 21 Mar 2025
DTLive - Flutter App (Android - iOS - Website ) Movies - TV Series - Live TV - OTT - Admin Panel
Closed public

Q : Support Request: Issue with Section Assignment and Website Update

Hello Support Team,


I’m experiencing an issue and need your assistance please 

  1. Section Assignment Issue: When I try to assign the section with genres (and other details) it successfully saves, however the website does not update after the changes. but note if i assign a banner it will reflect the update, but the problem is with the section part It seems like the changes are not reflected on the live site even though I am following the correct procedure.


    Could you please assist me in resolving this? Thank you in advance for your help!

Add Attachments
25_03_2025_0_67e224a6289e5.png 25_03_2025_0_67e224a6289e5.png png
Add Attachments .png  .jpg  .jpeg  .docx  .mp4  .mp3  .pdf  .zip  .sql
Replied (67) 21–25 of 67
Footballers Style
Footballers Style 03 Apr 2025, 1:29 AM

yes, that works. So, what is fault here?

Mr. Priyank
Mr. Priyank employee 03 Apr 2025, 12:51 AM

Feels like I have bad luck with this app. Sadly, that didn’t fix the issue.

=> Which issue are you still facing? Can you please share the details?

Regards, Mr. Priyank

Footballers Style
Footballers Style 03 Apr 2025, 12:41 AM

Feels like I have bad luck with this app. Sadly, that didn’t fix the issue.

Footballers Style
Footballers Style 02 Apr 2025, 8:03 PM

Hi Mr Priyank,

Sorry to bother you again, but I'm still encountering the blank grey screen issue after building the APK. This problem is still persisting

Footballers Style
Footballers Style 02 Apr 2025, 11:42 AM

Hi Mr Priyank,

I followed your instructions, and everything is now working fine. The Kids section is also functioning properly, so cheers to that—thank you for your help!

The only thing left to resolve is the Continue Watching section. I also noticed a bug where sometimes the web app won’t show any content, and I have to refresh multiple times to get it to load properly. There are also times when it gets stuck on the banner, preventing scrolling or clicking, and I have to refresh the page to fix it.

Regarding the cash payment option, I see it appears at checkout, which is great, but when clicked, it says, "We're temporarily unable to process payment." Since cash payment will be my primary gateway, could you explain the workaround for this?

Let me know what can be done. Appreciate your help!

Showing 21–25 of 67 replies

Support is Online

Office hours

Monday – Friday
10:00 AM – 06:00 PM
IST (GMT +5:30)

Office time --:-- --
Your time --:-- --

Useful Links

Documentation

Explore Our Support Documentation

Whether you're troubleshooting an issue or looking for step-by-step guidance, our resources are designed to empower you with the knowledge you need

View All Docs
Back To Top