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Footballers Style
Footballers Style 21 Mar 2025
DTLive - Flutter App (Android - iOS - Website ) Movies - TV Series - Live TV - OTT - Admin Panel
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Q : Support Request: Issue with Section Assignment and Website Update

Hello Support Team,


I’m experiencing an issue and need your assistance please 

  1. Section Assignment Issue: When I try to assign the section with genres (and other details) it successfully saves, however the website does not update after the changes. but note if i assign a banner it will reflect the update, but the problem is with the section part It seems like the changes are not reflected on the live site even though I am following the correct procedure.


    Could you please assist me in resolving this? Thank you in advance for your help!

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Replied (67) 46–50 of 67
Footballers Style
Footballers Style 28 Mar 2025, 2:11 AM

hi Mr Priyank. 

I am available and ready to connect. If you want to reschedule, please let me know, as we are in different time zones. It is 3:40 am here.

Mr. Priyank
Mr. Priyank employee 27 Mar 2025, 11:34 PM

Also let us know your availability.

Regards, Mr. Priyank

Mr. Priyank
Mr. Priyank employee 27 Mar 2025, 11:33 PM

Hi,

Can you please share your Anydesk ID with us? We will connect and resolve all the issues. Kindly grant full access when we connect.

Thank you!

Regards, Mr. Priyank

Footballers Style
Footballers Style 27 Mar 2025, 12:24 PM

Hi,

Sounds good! I'll be waiting for your update on the Kids section issue and the setup instructions for cash payment. Also, please don't forget to check the app issue with the grey screen. But let's focus on one fix first.

Thank You

Mr. Priyank
Mr. Priyank employee 27 Mar 2025, 12:27 AM

Hi,

I'll check the Kids section issue and get back to you with a proper solution. I'll also provide instructions for setting up cash payment.

Thank you!

Regards, Mr. Priyank

Showing 46–50 of 67 replies

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