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Footballers Style
Footballers Style 21 Mar 2025
DTLive - Flutter App (Android - iOS - Website ) Movies - TV Series - Live TV - OTT - Admin Panel
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Q : Support Request: Issue with Section Assignment and Website Update

Hello Support Team,


I’m experiencing an issue and need your assistance please 

  1. Section Assignment Issue: When I try to assign the section with genres (and other details) it successfully saves, however the website does not update after the changes. but note if i assign a banner it will reflect the update, but the problem is with the section part It seems like the changes are not reflected on the live site even though I am following the correct procedure.


    Could you please assist me in resolving this? Thank you in advance for your help!

Add Attachments .png  .jpg  .jpeg  .docx  .mp4  .mp3  .pdf  .zip  .sql
Replied (67) 6–10 of 67
Mr. Priyank
Mr. Priyank employee 09 Apr 2025, 11:12 PM

I hope this message finds you well. I wanted to follow up on the "Continue Watching" progress issue we addressed earlier. Two days ago, I committed the latest code to the main branch, which includes the necessary fixes.

Can you please confirm if you've had a chance to pull the latest code and deploy the updated web build to your server? Additionally, I'd appreciate it if you could let me know whether the issue has been resolved on your end.

If you encounter any further problems or need assistance with the deployment process, please don't hesitate to reach out.

Thank you for your attention to this matter.

Regards, Mr. Priyank

Mr. Priyank
Mr. Priyank employee 07 Apr 2025, 11:41 PM

Hi,

Please make sure to add the correct video duration when adding a new video or show.

Thank you!

Regards, Mr. Priyank

Footballers Style
Footballers Style 04 Apr 2025, 10:33 AM

So the web version doesn’t save watch time like the mobile app does?

Mr. Priyank
Mr. Priyank employee 04 Apr 2025, 1:58 AM

Can you please same thing with Mobile App?

Regards, Mr. Priyank

Mr. Priyank
Mr. Priyank employee 04 Apr 2025, 1:55 AM

Hi,

Have you check with Mobile App ?

Regards, Mr. Priyank

Showing 6–10 of 67 replies

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