Ticket Details

Con't find an answer?

Need Assistance? Submit a Support Ticket

Submit a Support Ticket
Footballers Style
Footballers Style 21 Mar 2025
DTLive - Flutter App (Android - iOS - Website ) Movies - TV Series - Live TV - OTT - Admin Panel
Closed public

Q : Support Request: Issue with Section Assignment and Website Update

Hello Support Team,


I’m experiencing an issue and need your assistance please 

  1. Section Assignment Issue: When I try to assign the section with genres (and other details) it successfully saves, however the website does not update after the changes. but note if i assign a banner it will reflect the update, but the problem is with the section part It seems like the changes are not reflected on the live site even though I am following the correct procedure.


    Could you please assist me in resolving this? Thank you in advance for your help!

Add Attachments .png  .jpg  .jpeg  .docx  .mp4  .mp3  .pdf  .zip  .sql
Replied (67) 11–15 of 67
Footballers Style
Footballers Style 04 Apr 2025, 1:49 AM

Hi,

Thanks for the update. I can confirm that the blank screen issue has been resolved. However, the "Continue Watching" feature still doesn't seem to trigger. 

Mr. Priyank
Mr. Priyank employee 04 Apr 2025, 1:06 AM

Hi,

Everything has now been resolved by our backend team. Please check the "Continue Watching" feature. Also, the web blank issue has been resolved.

Thank you!

Regards, Mr. Priyank

Footballers Style
Footballers Style 04 Apr 2025, 12:03 AM

You can't be serious lol. How? it's not showing up on my side. I've clear browser cache, using incognito still doesn't show up. I watch part of the video and back out. still doesn't work. It's not your fault as it working on your side, but any ideas?

Footballers Style
Footballers Style 03 Apr 2025, 11:42 PM

I see but that's on the mobile app. However, it seems like it's still not showing on the web version

Mr. Priyank
Mr. Priyank employee 03 Apr 2025, 9:38 PM

Hi,

I have checked thoroughly, and the "Continue Watching" section is now displaying correctly. I’ve attached a screenshot from our device for your reference.

Thank you!

Regards, Mr. Priyank

Showing 11–15 of 67 replies

Support is Online

Office hours

Monday – Friday
10:00 AM – 06:00 PM
IST (GMT +5:30)

Office time --:-- --
Your time --:-- --
Documentation

Explore Our Support Documentation

Whether you're troubleshooting an issue or looking for step-by-step guidance, our resources are designed to empower you with the knowledge you need

Back To Top