Ticket Details

Con't find an answer?

Need Assistance? Submit a Support Ticket

Submit a Support Ticket
Footballers Style
Footballers Style 21 Mar 2025
DTLive - Flutter App (Android - iOS - Website ) Movies - TV Series - Live TV - OTT - Admin Panel
Closed public

Q : Support Request: Issue with Section Assignment and Website Update

Hello Support Team,


I’m experiencing an issue and need your assistance please 

  1. Section Assignment Issue: When I try to assign the section with genres (and other details) it successfully saves, however the website does not update after the changes. but note if i assign a banner it will reflect the update, but the problem is with the section part It seems like the changes are not reflected on the live site even though I am following the correct procedure.


    Could you please assist me in resolving this? Thank you in advance for your help!

Add Attachments .png  .jpg  .jpeg  .docx  .mp4  .mp3  .pdf  .zip  .sql
Replied (67) 16–20 of 67
Footballers Style
Footballers Style 03 Apr 2025, 8:09 PM

Hi Mr Priyank,

Thanks for the update! However, the team might need to recheck it, as it still doesn’t seem to be working as expected. I created a continue watching section on the home page, but it's not reflecting anything yet. Could you please take another look?

Appreciate your help!

Thank you.

Mr. Priyank
Mr. Priyank employee 03 Apr 2025, 3:27 AM

Hi,

The Continue Watching issue has been resolved. You can check now.

Thank you!

Regards, Mr. Priyank

Mr. Priyank
Mr. Priyank employee 03 Apr 2025, 2:57 AM

Hi,

You're very welcome! I'm delighted to hear that everything is now working smoothly. Your satisfaction is our top priority, and it was a pleasure assisting you throughout this process.

Regarding your custom requests, our sales team is currently reviewing them internally. They will get back to you with further details once the discussion is complete.

If you're pleased with our product and the support you've received, we would greatly appreciate it if you could share your experience by leaving a review on CodeCanyon. Your feedback not only helps us improve but also assists other users in making informed decisions.

Please don't hesitate to reach out if you have any more questions or need further assistance.

Regards, Mr. Priyank

Footballers Style
Footballers Style 03 Apr 2025, 2:18 AM
Finally, after so many tries, it finally works! Thank you, Mr. Priyank, for helping me. I truly appreciate your support throughout this journey. If I encounter any issues, I will surely contact you. Also, have you read the requirements regarding custom requests?
Footballers Style
Footballers Style 03 Apr 2025, 1:37 AM

I will apply the changes and give you feedback soon

Showing 16–20 of 67 replies

Support is Online

Office hours

Monday – Friday
10:00 AM – 06:00 PM
IST (GMT +5:30)

Office time --:-- --
Your time --:-- --
Documentation

Explore Our Support Documentation

Whether you're troubleshooting an issue or looking for step-by-step guidance, our resources are designed to empower you with the knowledge you need

Back To Top