Support Request: Issue with Section Assignment and Website Update

Hi,

I'll transfer this ticket to our backend team. They will assist in resolving the "Hi there" message appearing during login in the app. Once this issue is fixed, we will proceed with resolving the gray screen issue.

Thank you!

Regards,
Mr. Priyank

Hello again, I have another issue, but this time it's with the app. Let me explain what I did.

I followed the documentation and successfully changed the package name and app name using the Flutter method. I did everything as stated in the documentation. Then, I set up the keystore, changed the build mode from debug to release, and built the APK variant.

The only additional change I made was configuring Gradle to build split APKs for 64-bit and 32-bit architectures (I will provide the code).

The build was successful, and I installed the APK on my Android phone. However, when I launched the app, it got stuck on a gray screen. I also tried running it on the Android emulator, and the same thing happened—it stayed stuck on the gray screen for hours.

Additionally, some packages are underlined in red, and even after running flutter pub get, the issue isn't resolved

here the code i add to the build Gradle fie

splits {
    abi {
        enable true
        reset()
        include 'arm64-v8a', 'armeabi-v7a' // Include both architectures
        universalApk false // Do not create a universal APK
    }
}

26_03_2025_76_67e47b0ca9cce.png

26_03_2025_79_67e47b0caa559.png

26_03_2025_21_67e47b0caab3e.png

26_03_2025_70_67e47b0caaf7a.png

26_03_2025_59_67e47b0cab554.png

Hi Mr. Priyank,

Thank you for helping me! I really appreciate it.

However, I'm facing another issue with the login attempt. I followed the documentation guide, but I'm still encountering problems. Could you please assist me with this?

Looking forward to your help. Thanks again!

26_03_2025_35_67e3aad3f0695.png

26_03_2025_41_67e3aad3f0f69.png

Hi, Good Morning!

Thank you for reaching out again! I’d be happy to clarify how the sections work on the homepage.

Our app supports three types of videos/shows:
1️⃣ Premium
2️⃣ Rent
3️⃣ Free

When creating a new section for the homepage (or any other type), there is an option to select Yes/No for Premium and Rent videos/shows. Here’s how it works:

✅ If you select Yes for Premium, that section will only display Premium videos/shows.
✅ If you select Yes for Rent, that section will only display Rent videos/shows.
✅ If you select No for both Premium and Rent, then only Free videos/shows will be visible in that section.

⚠️ Important Note:

• If there are no Premium or Rent videos available in your database, then any section set to display them will not be visible due to no data available for that category.

• Please check the videos assigned to the section to ensure they match the selected criteria.

I hope this helps! Let me know if you need further clarification. Also, I can guide you through the steps to troubleshoot this in the future if needed.

Regards,
Mr. Priyank