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Q:

Support Request: Issue with Section Assignment and Website Update

Closed public

Hello Support Team,


I’m experiencing an issue and need your assistance please 

  1. Section Assignment Issue: When I try to assign the section with genres (and other details) it successfully saves, however the website does not update after the changes. but note if i assign a banner it will reflect the update, but the problem is with the section part It seems like the changes are not reflected on the live site even though I am following the correct procedure.


    Could you please assist me in resolving this? Thank you in advance for your help!

Document

25_03_2025_0_67e224a6289e5.png

All Replies

Viewing 49 to 52 of total 67 topics

Hi,

Sounds good! I'll be waiting for your update on the Kids section issue and the setup instructions for cash payment. Also, please don't forget to check the app issue with the grey screen. But let's focus on one fix first.

Thank You

Hi,

I'll check the Kids section issue and get back to you with a proper solution. I'll also provide instructions for setting up cash payment.

Thank you!

Regards,
Mr. Priyank

hi Mr Priyank.

I activated the cash payment method, but when I tried to check out, I didn’t see the option to pay with cash. Could you please explain how it works or how to set it up?

Thank You

Hi,


This is what I’m getting. Actually, this is the farthest it goes in showing the logo. However, on an actual device, it just stays completely greyed out.

Document

27_03_2025_75_67e4e073cf126.png

Viewing 49 to 52 of total 67 topics

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