HelpDesk

HelpDesk Support System

DTLive - Flutter App (Android - iOS - Website ) Movies - TV Series - Live TV - OTT - Admin Panel

Q:

Support Request: Issue with Section Assignment and Website Update

Closed public

Hello Support Team,


I’m experiencing an issue and need your assistance please 

  1. Section Assignment Issue: When I try to assign the section with genres (and other details) it successfully saves, however the website does not update after the changes. but note if i assign a banner it will reflect the update, but the problem is with the section part It seems like the changes are not reflected on the live site even though I am following the correct procedure.


    Could you please assist me in resolving this? Thank you in advance for your help!

Document

25_03_2025_0_67e224a6289e5.png

All Replies

Viewing 41 to 44 of total 67 topics

Hi,

Just following up, are you available to connect now? My current time is 3:49 AM (Monday), and I see that it’s 12:20 PM (Monday) on your end India time. So, is an 8 hour and 31 minute time difference between us Please let me know if you are ready to proceed. As i will sacrifice my time

Looking forward to your response.

Hi,

Thank you for your response. I'm available now, so you can arrange your schedule accordingly and proceed with fixing the issues.

Let me know when you're ready.

Hi,

Please let us know your availability for today. I'll arrange my schedule accordingly and fix the issues via Anydesk.

Thank you!

Regards,
Mr. Priyank

Hi Mr. Priyank,

No problem at all! We can definitely reschedule for Monday.

Viewing 41 to 44 of total 67 topics

Support is Online

Office hours

Monday - Friday
10:00 AM - 06:00 PM
IST (GMT +5:30)

  • Office time

    00:00:00 AM

  • Your time

    00:00:0 AM

Explore Our Support Documentation

Whether you're troubleshooting an issue or looking for step-by-step guidance, our resources are designed to empower you with the knowledge you need