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Mahmoud Elghazy
Mahmoud Elghazy 28 Oct 2024
DTLive - Flutter App (Android - iOS - Website ) Movies - TV Series - Live TV - OTT - Admin Panel
Closed public

Q : I need help

There is a problem logging in. I did all the settings as I mentioned in the explanation, but I don’t know where the problem is. This is a video that explains the problem.
https://drive.google.com/file/d/1FIs_ULMnd2O9Bf0lUJbXGAn6Z8ESvz8c/view?usp=sharing

Add Attachments .png  .jpg  .jpeg  .docx  .mp4  .mp3  .pdf  .zip  .sql
Replied (198) 181–185 of 198
Mr. Priyank
Mr. Priyank employee 28 Oct 2024, 8:27 AM

Thank you for bringing this to our attention! It sounds like the search functionality is currently optimized for English, which may be affecting results for Arabic searches. I’ll look into adjusting the search parameters to ensure content appears correctly in Arabic as well.

I appreciate your patience, and I’ll update you as soon as we’ve made progress on this.

Regards, Mr. Priyank

Mahmoud Elghazy
Mahmoud Elghazy 28 Oct 2024, 8:21 AM

Thank you very much. The content of the series was shown in the search, but when searching in Arabic, the name of the series does not appear, and when searching in English, the series appears.

https://drive.google.com/file/d/1KEOQC9VYaTVLYBLpOPtRVFZHVHKmCzQu/view?usp=sharing
Mahmoud Elghazy
Mahmoud Elghazy 28 Oct 2024, 8:20 AM

Regarding notifications, I did all the settings before and they did not turn on. This picture shows that
Is it sent through the One Signal website or the control panel?

Mr. Priyank
Mr. Priyank employee 28 Oct 2024, 8:12 AM

Regards, Mr. Priyank

Mr. Priyank
Mr. Priyank employee 28 Oct 2024, 8:11 AM

To resolve the notification issue, follow the attached screenshot and update both OneSignal keys in the admin panel.

For more information, please refer to the documentation at the following URL:

https://www.divinetechs.com/documentation/dtlive-movie-tv-ott-live-streaming-flutter-android-ios-web-apps-admin-panel.html#push_notification

Regards, Mr. Priyank

Showing 181–185 of 198 replies

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