Ticket Details

Con't find an answer?

Need Assistance? Submit a Support Ticket

Submit a Support Ticket
Mahmoud Elghazy
Mahmoud Elghazy 28 Oct 2024
DTLive - Flutter App (Android - iOS - Website ) Movies - TV Series - Live TV - OTT - Admin Panel
Closed public

Q : I need help

There is a problem logging in. I did all the settings as I mentioned in the explanation, but I don’t know where the problem is. This is a video that explains the problem.
https://drive.google.com/file/d/1FIs_ULMnd2O9Bf0lUJbXGAn6Z8ESvz8c/view?usp=sharing

Add Attachments .png  .jpg  .jpeg  .docx  .mp4  .mp3  .pdf  .zip  .sql
Replied (198) 171–175 of 198
Mahmoud Elghazy
Mahmoud Elghazy 29 Oct 2024, 4:26 AM

Thank you I will follow the instructions I will be grateful if the remaining problems are solved Thank you very much

Mr. Priyank
Mr. Priyank employee 29 Oct 2024, 4:16 AM

Hi,

Your PayPal account has been limited. Please follow PayPal’s documentation to resolve this issue. Once it is resolved, you’ll be able to receive payments through the app again.
https://www.paypal.com/in/webapps/mpp/account-limitations 

Thank you!

Regards, Mr. Priyank

Mahmoud Elghazy
Mahmoud Elghazy 29 Oct 2024, 1:53 AM

Sorry for this problem also, the translation does not work when uploading any translation file to the control panel. The file is not attached to the video and remains empty. This video explains that. It does not read subtitle file formats such as srt and ass. The problem exists in movies and series

https://drive.google.com/file/d/1tYO1DlHf8WWcu8EUU4ifySURKDTUXBhs/view?usp=sharing

Mahmoud Elghazy
Mahmoud Elghazy 29 Oct 2024, 12:51 AM

Sorry, the notification problem has also been solved. Thank you very much. You are the best

Mahmoud Elghazy
Mahmoud Elghazy 29 Oct 2024, 12:49 AM

Good morning, how are you? Have a nice day. Has the notification problem been solved because it is not working yet?
Thank you very much for solving the problem  resolve this Arabic search issue.Sorry for these problems. There is also a problem with playing the video in the download list. After downloading the video and showing it in the download list, it loads and does not open. I tried it in your application and it works. This video explains that.

https://drive.google.com/file/d/1KPjhXl9PFP8jvdoFKal-rOxSHLtLJWm0/view?usp=sharing

The search problem also exists in the kids menu. When entering kids mode and going to search, it does not search for the series and searches for the video. This is a video that explains the problem.

https://drive.google.com/file/d/1Kg83ZFjayZo06in5O8VUXiZ3dABrIAle/view?usp=sharing

Comments do not work. Also, there is no place for comments. Comments were activated from the control panel. Comments were activated in topics, but they do not appear on pages

 I am sorry for these problems. Also, regarding payment via PayPal, the necessary settings have been made and the special Client ID codes have been attached.

Secret Key When entering to pay, it appears that the user name or password for PayPal is wrong. I am sure that everything is correct. This is a video that explains that. What mistake I made and how to fix it. Thank you.

https://drive.google.com/file/d/1LB2xepT2PGNTpY5ea-RPHAIve0StRGwd/view?usp=sharing

Showing 171–175 of 198 replies

Support is Online

Office hours

Monday – Friday
10:00 AM – 06:00 PM
IST (GMT +5:30)

Office time --:-- --
Your time --:-- --

Useful Links

Documentation

Explore Our Support Documentation

Whether you're troubleshooting an issue or looking for step-by-step guidance, our resources are designed to empower you with the knowledge you need

View All Docs
Back To Top