Refund & Cancellation Policy
Effective Date: 25 August 2026
This Refund & Cancellation Policy applies to products and services purchased through:
DivineTechs is a software products brand operated by CAPIX IT SOLUTION PRIVATE LIMITED.
Because many DivineTechs products are digital software products delivered electronically, refunds are handled differently from physical products.
1. Digital Products
DivineTechs primarily sells digital products, including:
- Flutter source code
- Laravel source code
- Next.js source code
- Software templates
- Digital software products
- Software licenses
- Plugins and add-ons
- Documentation and digital resources
Once a digital product has been delivered or made available for download, the customer may have obtained access to the source code or other digital materials.
Therefore, downloaded or accessed digital products are generally non-refundable, except where a refund is required by applicable law or where DivineTechs approves a refund under this Policy.
2. Before Download
If a customer has purchased a digital product but has not downloaded or accessed the product, a refund request may be submitted for consideration.
Approval is not automatic and may depend on:
- Product type
- Payment status
- License status
- Whether the product has been accessed
- Whether a license has been activated
- Fraud/abuse indicators
- Applicable law
3. After Download
Once the customer has downloaded the source code or otherwise obtained access to the digital product, refunds will generally not be provided solely because:
- The customer changed their mind
- The customer no longer needs the product
- The customer selected the wrong product
- The customer expected different functionality that was not advertised
- The customer did not review the product requirements before purchase
Customers should carefully review product descriptions, screenshots, demos, features, compatibility requirements, and license terms before purchasing.
4. Defective or Materially Non-Conforming Product
If a purchased product has a material defect or does not substantially match the features or characteristics described on its product page, the customer should contact us.
We may, depending on the circumstances:
- Provide technical assistance;
- Provide a correction or updated version;
- Provide an alternative solution;
- Provide a replacement product/version; or
- Approve an appropriate refund where required or considered appropriate.
Customers should give us a reasonable opportunity to investigate and resolve a genuine technical issue.
5. Compatibility
Customers are responsible for reviewing the technical requirements before purchasing.
Compatibility may depend on:
- Flutter/Dart version
- Android/iOS versions
- Xcode
- PHP
- Laravel
- Node.js
- Database
- Hosting
- Firebase
- Third-party APIs
- Operating system
- Server configuration
A refund will not normally be granted solely because a customer's environment does not meet the stated product requirements.
6. Installation Services
Installation services are separate services unless explicitly included with the product.
If installation has not started, a cancellation request may be considered.
Once substantial installation work has started, refunds may be adjusted based on the work already performed and applicable law.
7. Custom Development and Customization
Customization or custom development work is generally handled according to the agreed scope, quotation, milestone, or service agreement.
Cancellation/refund eligibility may depend on the amount of work already completed.
8. Support Plans
Refund eligibility for support plans may depend on whether support services have already been used.
If a support service has already been substantially delivered, the applicable portion may be non-refundable, subject to applicable law.
9. Duplicate Purchases
If a customer accidentally purchases the same product more than once, the customer should contact us as soon as possible.
We may verify the duplicate transaction and, where appropriate, refund the duplicate purchase.
10. Fraudulent or Unauthorized Transactions
If you believe a transaction was unauthorized, contact us immediately.
We may investigate the transaction and may request information needed to verify the purchase.
Fraudulent use of payment methods, accounts, licenses, or download systems may result in suspension or termination of the relevant account or license.
11. Chargebacks
Customers are encouraged to contact DivineTechs before initiating a payment dispute or chargeback so that we can investigate and resolve legitimate concerns.
A chargeback does not automatically cancel a software license or remove the customer's obligations under the applicable license terms.
We reserve the right to suspend access to products associated with disputed, reversed, or fraudulent transactions while the matter is investigated.
12. Refund Method
Approved refunds will normally be processed through the original payment method or payment provider, where technically and legally possible.
The time taken for a refund to appear may depend on the payment provider, bank, card network, or other financial institution.
13. Taxes and Refunds
Where applicable, tax components associated with an approved refund will be handled according to applicable tax rules and the transaction circumstances.
14. How to Request a Refund
Send your request to:
Please include:
- Order number
- Registered email address
- Product name
- Purchase date
- Reason for the request
- Relevant screenshots or error information, if applicable
We may request additional information to evaluate the request.
15. Review Period
We aim to review refund requests within a reasonable business timeframe.
Some cases may require additional technical, payment, or account verification.
16. Consumer Rights
Nothing in this Policy is intended to remove or restrict rights that cannot legally be excluded under applicable consumer-protection law.
Where applicable law provides a customer with a mandatory refund, replacement, cancellation, or other remedy, those rights will apply.
Indian e-commerce rules require relevant refund/return and related information to be clearly disclosed to consumers.
17. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
The latest version will be published on this page.
18. Contact
CAPIX IT SOLUTION PRIVATE LIMITED
515, PratikMall, Kudasan,
Gandhinagar, Gujarat, India
Email: hello@capixit.com
Phone: +91 9274109010
Website: https://www.divinetechs.com/
Last Updated: 25 August 2026