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Mahmoud Elghazy
Mahmoud Elghazy 31 Oct 2024
DTLive - Flutter App (Android - iOS - Website ) Movies - TV Series - Live TV - OTT - Admin Panel
Closed public

Q : I need help

Have these problems been solved? I have been waiting for a response for two days and no response
The first problem is turning on subtitles on all videos, and the subtitles do not separate. If you exit the video and come back again, the subtitles are working.
https://drive.google.com/file/d/1N79hL9VoI1a6kO-fxh1qJ5KvIVYp4OXl/view?usp=sharing
The second problem is that subtitles only works in landscape mode and does not work in full screen
https://drive.google.com/file/d/1N92Cl49hQGlZha0EoUpP7XSQyQiNGqks/view?usp=sharing
The third problem is when downloading the video, it does not work. In the download list, it only loads and does not work
https://drive.google.com/file/d/1KPjhXl9PFP8jvdoFKal-rOxSHLtLJWm0/view?usp=sharing

Add Attachments .png  .jpg  .jpeg  .docx  .mp4  .mp3  .pdf  .zip  .sql
Replied (9) 1–5 of 9
Mr. Priyank
Mr. Priyank employee 12 Feb 2025, 11:02 PM

Hi,

I hope you're doing well. I wanted to follow up on the issues you reported. Have all the issues been resolved, or are you still experiencing any difficulties?

Please let me know so I can assist you further if needed or proceed with closing this ticket. Also, if you're satisfied with our support, we would really appreciate it if you could leave a review on Codecanyon. Your feedback helps us improve and support more users like you.

Thank you!

Regards, Mr. Priyank

Mr. Priyank
Mr. Priyank employee 29 Jan 2025, 1:11 AM

Yes, it is also useful for the TV app.

Regards, Mr. Priyank

Mahmoud Elghazy
Mahmoud Elghazy 27 Jan 2025, 5:10 AM

Is the application's 

Android, iOS, Web

 database useful for the TV application ?

Mahmoud Elghazy
Mahmoud Elghazy 07 Nov 2024, 1:28 AM

Good morning you said two days and I will solve the problem today the third day please solve the problems because I need to work on this application

Mahmoud Elghazy
Mahmoud Elghazy 04 Nov 2024, 12:12 AM

Good morning I have been waiting since last week if the problems have been fixed

Showing 1–5 of 9 replies

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