Hello DT,
Subtitles from external URL & uploaded video are not getting saved, please support
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Hello Joseph Nyamu,
Thank you so much for purchasing our code and for reaching out with your query. We truly appreciate your support and trust in our product.
Regarding the issue with subtitles from external URLs not being saved, we will thoroughly investigate and resolve it for you. To assist us in diagnosing the problem more effectively, could you please share the server credentials for your admin panel? This will enable us to identify and fix the issue promptly.
We’re committed to ensuring everything works seamlessly for you. Looking forward to your response!
Regards,
Mr. Priyank