Ticket Details

Hello Joseph Nyamu,

We kindly request that you manage all reported issues within this ticket moving forward. This will help us streamline communication and ensure a faster resolution of all concerns. Please let us know if you have any questions about this.

Thank you!

Hello Joseph Nyamu,

Thank you for sharing the server credentials. However, it seems that the attachment you mentioned wasn't received. Please note that this version of the Helpdesk doesn't support attachments other than images. You can share the necessary files via a different method, or feel free to use our WhatsApp Business account for any further details: WhatsApp Business Account.

Looking forward to your response.

Hello Joseph Nyamu,

Thank you for sharing the admin panel URL and credentials. However, to resolve the issue effectively, we’ll also need the server credentials. Can you please share those with us?

Hello Joseph Nyamu,

Thank you so much for purchasing our code and for reaching out with your query. We truly appreciate your support and trust in our product.

Regarding the issue with subtitles from external URLs not being saved, we will thoroughly investigate and resolve it for you. To assist us in diagnosing the problem more effectively, could you please share the server credentials for your admin panel? This will enable us to identify and fix the issue promptly.

We’re committed to ensuring everything works seamlessly for you. Looking forward to your response!