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Joseph Nyamu
Joseph Nyamu 20 Dec 2024
DTLive - Flutter App (Android - iOS - Website ) Movies - TV Series - Live TV - OTT - Admin Panel
Closed public

Q : Unable to Add a Subtitle

Hello DT,

Subtitles from external URL & uploaded video are not getting saved, please support

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Replied (9) 1–5 of 9
Mr. Priyank
Mr. Priyank employee 20 Dec 2024, 5:34 AM

Hello,

Thank you for reaching out. The issue with subtitles from the external URL and uploaded videos has been resolved. You should now be able to save the subtitles without any issues.

We are also currently working on resolving the Watchlist issue and will update you once that is addressed.

If you face any other problems, feel free to contact us.

I’m going to close this ticket as multiple tickets have been created, making it confusing and difficult to manage responses efficiently. Please consolidate your queries into a single ticket for smoother communication. Thank you for your understanding!

Regards, Mr. Priyank

Joseph Nyamu
Joseph Nyamu 20 Dec 2024, 5:27 AM

Hello Mr. Chirag,

Thanks a lot, however, please let me know how this was resolved

Thanks

Mr. Chirag
Mr. Chirag admin 20 Dec 2024, 5:23 AM

Sorry to say but i'm going to close this ticket due to multiple ticket created...

please maintain one ticket for better comminucation...

Regards, Mr. Chirag

Joseph Nyamu
Joseph Nyamu 20 Dec 2024, 2:40 AM

Hello Sir,

Thanks a lot, this is confirmed, how did u solve the issue, Ill re-deploy this project again in production as this is only a test. Please let me know the resolution so I can update by local code base.


Thank you

Mr. Priyank
Mr. Priyank employee 20 Dec 2024, 1:54 AM

Hello,

Thank you for reaching out. The issue with subtitles from the external URL and uploaded videos has been resolved. You should now be able to save the subtitles without any issues.

We are also currently working on resolving the Watchlist issue and will update you once that is addressed.

If you face any other problems, feel free to contact us.

Regards, Mr. Priyank

Showing 1–5 of 9 replies

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