Ticket Details

Con't find an answer?

Need Assistance? Submit a Support Ticket

Submit a Support Ticket
Aisamaque Gomes
Aisamaque Gomes 19 Jun 2025
DTLive - Flutter App (Android - iOS - Website ) Movies - TV Series - Live TV - OTT - Admin Panel
public

Q : please i need help

My DTLive app and website is not working and i dont know what happend.

Check the errors here:
https://app.handsplay.com.br/

There are also errors in the admin panel as no images/videos are shown, they look as if they were not being loaded on the page, see the link:

https://admin.handsplay.com.br/public/admin/dashboard

EMAIL:aisamaque@maostagarelas.com
PASSWORD:A1g3d5s@!#

Add Attachments .png  .jpg  .jpeg  .docx  .mp4  .mp3  .pdf  .zip  .sql
Replied (3) 1–3 of 3
Mr. Priyank
Mr. Priyank employee 25 Jun 2025, 3:40 AM

Hi,

Thank you for the update.

I noticed that you are using Flutter version 3.32.1, but our product is currently compatible with Flutter version 3.27.0.

We recommend downgrading your Flutter version to 3.27.0 to ensure smooth installation and proper functionality. The reason is that some of the packages used in our code are not yet updated by their publishers to support the latest Flutter versions.

Once all the required packages are fully compatible with newer Flutter versions, we will upgrade our product accordingly in future updates.

Thank you for your understanding and cooperation!

Regards, Mr. Priyank

Mr. Priyank
Mr. Priyank employee 23 Jun 2025, 11:11 PM

Hi, Good Morning!

Due to the office trip, we were unable to respond to you on time.

Can you please share the screenshots of the issue? Also, share the Flutter version you are using.

You can get the Flutter version by running the following commands:

Screenshot 1:
flutter --version

Screenshot 2:
flutter doctor -v

Thank you!

Regards, Mr. Priyank

Mr. Meet
Mr. Meet employee 19 Jun 2025, 8:04 AM

Please Share Your Server Credentials With us.

Regards, Mr. Meet

Showing 1–3 of 3 replies

Support is Online

Office hours

Monday – Friday
10:00 AM – 06:00 PM
IST (GMT +5:30)

Office time --:-- --
Your time --:-- --
Documentation

Explore Our Support Documentation

Whether you're troubleshooting an issue or looking for step-by-step guidance, our resources are designed to empower you with the knowledge you need

Back To Top