HelpDesk

HelpDesk Support System

DTLive - Flutter App (Android - iOS - Website ) Movies - TV Series - Live TV - OTT - Admin Panel

Q:

API FAIL WHEN CONNECTING WITH PURCHASE CODE

public

Document

24_02_2025_52_67bc98de3debb.png

All Replies

Viewing 149 to 152 of total 212 topics

https://dashboard.khulkon.com/

Hi hope ur doing well team,

After uploading the app internal test, im happy to inform that the OTP is working in some device but still testing in other devices as well, thank you for the support..

I have some issue as well 

1.Today suddenly the admin dashboard is no longer accessible it asked to install the license again, i Think this is the 2nd time im facing so i ahve to do the installation asgain and again after every couple of time..

Can you plij resolve this matter please.

2. Secondly when I request for OTP auth in mobile app the Otp outh redirect to the firwebase website and only after that the OTP COMES..I want exactly like the demo where OTP come directly without redirect..


3. the message otp template shows different domain in the ot message template.

4.When we login to account it shows device limit everytime we login... how can i update?

Document

09_03_2025_47_67cdadd1ca0cc.png

Document

09_03_2025_15_67cdadd1ca55a.png

Hi,

Good morning! 😊 Thank you for the update. No problem at all—take your time, and once your Firebase upgrade is fully verified, feel free to reach out. We’ll be happy to assist you further.

Looking forward to your update! 🚀

Regards,
Mr. Priyank

Hi goodmorning 🤗 


I just upgraded my firebase account however firebase need some payment verification so it will take some days before fully upgrade, once verification is complete i will get back again..


Thank you Team for helping

Hi,

Thank you for your kind words! I really appreciate your patience. No worries at all—take your time, and whenever you get a chance to apply the steps, just let me know if you need any further assistance.

Looking forward to your update. Have a great day! 😊

Regards,
Mr. Priyank

Viewing 149 to 152 of total 212 topics

Support is Online

Office hours

Monday - Friday
10:00 AM - 06:00 PM
IST (GMT +5:30)

  • Office time

    00:00:00 AM

  • Your time

    00:00:0 AM

Explore Our Support Documentation

Whether you're troubleshooting an issue or looking for step-by-step guidance, our resources are designed to empower you with the knowledge you need