Unable to Add a Subtitle

Hello,

Thank you for reaching out. The issue with subtitles from the external URL and uploaded videos has been resolved. You should now be able to save the subtitles without any issues.

We are also currently working on resolving the Watchlist issue and will update you once that is addressed.

If you face any other problems, feel free to contact us.

Regards,
Mr. Priyank

Hello Joseph Nyamu,

We kindly request that you manage all reported issues within this ticket moving forward. This will help us streamline communication and ensure a faster resolution of all concerns. Please let us know if you have any questions about this.

Thank you!

Regards,
Mr. Priyank

Hello Joseph Nyamu,

Thank you for sharing the server credentials. However, it seems that the attachment you mentioned wasn't received. Please note that this version of the Helpdesk doesn't support attachments other than images. You can share the necessary files via a different method, or feel free to use our WhatsApp Business account for any further details: WhatsApp Business Account.

Looking forward to your response.

Regards,
Mr. Priyank

Hello Joseph Nyamu,

Thank you for sharing the admin panel URL and credentials. However, to resolve the issue effectively, we’ll also need the server credentials. Can you please share those with us?

Regards,
Mr. Priyank